Last Updated: September 9, 2019
Picknwatch.com and the EU-U.S. Privacy Shield / the Swiss-U.S. Privacy Shield
Picknwatch.com complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EEA/Switzerland (as applicable) to the United States. Picknwatch.com has committed to comply with all applicable Privacy Shield Principles in respect of such personal data and has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles.
The U.S. Federal Trade Commission (FTC) has jurisdiction over Picknwatch.com’s compliance with the Privacy Shield framework, and Picknwatch.com is subject to the investigatory and enforcement powers of the FTC.
Our accountability for personal information that we receive under the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield and subsequently transfer to a third party is described in the Privacy Shield Principles. In particular, we remain responsible and liable under the Privacy Shield Principles if third-party agents that we engage to process personal information on our behalf do so in a manner inconsistent with the Principlesunless we prove that we are not responsible for the event giving rise to the damage.
Information We Collect from the Sensor
Whenever a WiFi-enabled device (such as a smartphone, computer or tablet) comes close enough to a Sensor for the Sensor to detect the device, the Sensor may automatically collect the following information about that device:
MAC Address. This is an identification number that is automatically assigned by the device manufacturer. To help protect the privacy of the device owner, the Sensor creates an encrypted value of the MAC address (often called a “hash”), and then adds further random data to that value (often called a “salt”). This process occurs on the Sensor itself, and our servers only collect the resulting encrypted value and not the underlying MAC address. Unless compelled to by law, we will not attempt to re-identify the actual MAC address from this encrypted value. In addition, we will not attempt to re-identify individuals from raw or encrypted MAC addresses.
In addition, we make use of a well-studied probabilistic data structure to represent ensembles of salted and hashed MAC addresses without having to record them individually. The resulting value derived from the obfuscation process creates a value that has enough data to recognize the value as unique but not enough data to reconstruct the MAC address. A filter is incremented to indicate whether the device has been recognized prior or is new.
Because those filters are groups that cannot be converted back into salted and hashed MAC addresses, they provide an additional layer of anonymization with respect to smartphone devices. These probabilistic data representations enable Pick ‘n’ Watch to provide its customers with an estimate of repeat visitors without identifying specific individual visitors.
All of what has been exposed thus far applies to regular Picknwatch.com Workflows. In some specific cases, either due to applicable regulations or client XXXX s requirements, an Alternative Workflow (AW) can be setup and used. In this AW, no unique identifier of a smartphone is sent to the Pick ‘n’ Watch Cloud. In particular, the salted and hashed MAC address of the detected smartphones are not sent to the Pick ‘n’ Watch Cloud.
Other Information. The Sensor also collects the time and date in which the Sensor detects the device as well as the relative distance of the device from the Sensor. The Sensor may also be able to collect the brand (such as Apple or Samsung) of the device. The Sensor transmits this information to our servers along with the encrypted value of the MAC address mentioned above.
How We Use This Information
We use the information we collect from the Sensor to provide, maintain and improve our Services for our customers that install Sensors in their facilities, and to develop new products and services. For more information about our Services, please see our FAQ at www.picknwatch.com/support.
How We Disclose This Information
We disclose the information we collect from a Sensor in aggregate form to our customers. Our customers will be able to see the number of devices detected by the Sensor, and other aggregate statistics related to the time or signal strength detected, but will not see any information about any one particular device (such as the encrypted value of the MAC address that we collect from the Sensor). As customers will not see information about particular devices, it follows that they will not see any information about individuals, even in an anonymized format. In addition to this aggregate sharing, we may also share the information we collect from Sensors as described in the “Common Information Practices” section below.
This section of our policy applies to the information we collect from the Pick ‘n’ Watch websites, apps and related online services we provide in connection with those websites and apps (collectively, the “General Services”) and also when you otherwise interact with us, such as for customer support. For information about choices available to you in connection with the information practices described below, please see the “Your Choices” section below.
Collection of Information
Information You Provide to Us
We collect information you provide to us when you register for an account, sign up to receive updates, fill out a form, or when you communicate with us. The types of information we may collect include your name, address, mobile phone number, email address, username and password you create for your account, WiFi network name and password (i.e., to connect the Sensor to your location’s WiFi network), location size and any other information you choose to provide. We also integrate our website with a third-party service provider that collects payment information, such as credit card information, in order to process payments you may make via our website.
Information We Collect Automatically from our General Services
When you use our General Services, we automatically collect information about you, including as follows:
• Log Information: We collect standard server logs in connection with your use of our Services, including the type of browser you use, access times, pages viewed, IP address and the web page you visited before navigating to our websites.
• Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.
• Information Collected by Tracking Technologies: We and our service providers may use various technologies to collect information in connection with your use of our Services, including the following:
• Cookies, which are small files that are sent to your computer or mobile device when you visit a website. Cookies allow our websites to recognize your browser and track your usage each time you visit;
• Local storage, which stores data locally in your browser, including user preferences; and
• Pixel tags, which are small blocks of code often used in connection with cookies. Pixel tags may be placed on our websites and emails, and allow us to track website usage and determine when emails have been opened and acted upon.
Information From Other Sources
We may also collect information about you from other companies. For example, if you connect your Picknwatch.com account with a third-party service by logging into that service via our General Services, we may collect information about you and your use of that service in accordance with the authorization procedures determined by that service.
Use of Information
We may combine the information we collect under this section of the Policy and use this information to:
• Provide, maintain, deliver and improve our General Services;
• Send you technical notices and support and administrative messages;
• Communicate with you about products, services, promotions, events and other news and information we think will be of interest to you;
• Monitor and analyze trends, usage and activities in connection with our Services; and
• Detect and prevent fraudulent transactions via our websites, and protect the rights and property of Picknwatch.com and others.
Disclosure of Information
We may disclose the information we collect under this section of the Policy as follows:
• When you use interactive areas of our General Services, like our blog or other online forums, certain information you choose to share may be displayed publicly, such as your username, actions you take and any content you post; and
• As described in the “Disclosure of Information” section below under “Common Information Practices.
Advertising and Analytics Services Provided by Others
Social Sharing Features
Our General Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our General Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
You may access and update your account profile information by logging into your Pick ‘n’ Watch account via our General Services.
You may opt-out of receiving promotional communications from us by following the instructions in those messages or notifications. Please note that if you opt-out, we may still send you transactional or relationship messages, such as those about
software updates or your account (including about billing).
Cookies and Local Storage
Most web browsers are set to accept cookies and local storage by default. If you prefer, you can usually choose to set your browser to remove browser cookies or clear local storage. Please note that if you choose to remove or reject these technologies, this could affect the availability and functionality of our Services.
Common Information Practices
This section describes common information practices that apply across all Services, including to information we collect from the Sensor, General Services or when you otherwise interact with us.
Disclosure of Information
We may disclose the information we collect as follows:
• With vendors that perform services on our behalf;
• In response to a request for information if we believe disclosure is in accordance with or required by, any applicable law, regulation or legal process;
• In response to lawful requests by public authorities, including to meet national security or law enforcement requirements;
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Pick ‘n’ Watch or others (including to prevent actual or potential fraud);
• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
• Between and among Picknwatch.com and its current and future parents, affiliates, subsidiaries and other companies under common control and ownership; or
• With your consent or at your direction. We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Transfer of Information to the U.S. and Other Countries
EU and Swiss Individuals
In accordance with the Privacy Shield Principles, Picknwatch.com commits to resolve complaints about our collection or use of your personal information. EU or Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Picknwatch.com directly via its Privacy Officer at firstname.lastname@example.org.
As further described in the Privacy Shield Principles, for any EU individuals with complaints that cannot be resolved with Picknwatch.com directly, Picknwatch.com commits to working with EU data protection authorities (DPAs) to reach a final resolution, as required by law. Please contact us to be directed to the appropriate DPA contacts.
For Swiss individuals, Picknwatch.com commits to cooperate with the Swiss Data Protection and Information Commissioner and to comply with the information and advice provided by the Commissioner in relation to unresolved complaints.
As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to EU and Swiss individuals in order to address residual complaints not resolved by any other means. For additional information on this topic, please visit this link.
General Data Protection Regulation (GDPR)
The General Data Protection Regulation (GDPR) strengthens the EU citizen’s right to control the personal data that is collected about them. The end-consumer, often called « data subject », can exercise 8 rights concerning his/her his personal data.
1. The right of access which means the right to know whether data concerning him/her are being processed and if so, to access it (GDPR Article 15).
2. The data right to rectification. When personal data are inaccurate, then controllers need to correct them (GDPR Article 16).
3. The right to erasure (also called « right to be forgotten ») which means that under certain circumstances, the data subject can request that it’s data is deleted. (GDPR Article 17).
4. The right to the restriction of processing. Simply said, the right of the data subject to limit the processing of his/her personal data (GDPR Article 18).
5. The right to be informed. Data subjects have the right to clear and correct information. Furthermore, GDPR Article 19 states that if personal data that have undergone an action as a consequence of one of the other, just mentioned data subject rights, the controller must inform recipients who got these data, where feasible. And then the data subject also has a right to know where his/her data has been accessible.
6. The right to data portability. If the data has been collected in automated means and with the consent of the data subject or in the circumstances of a contract that has been concluded between the data subject and the data controller, the data subject can ask that his/her data shall be transferred to another data controller (GDPR Article 20).
7. The right to object. This right means that data subjects can say they don’t want the personal data processing to be done or going on (GDPR Article 21).
8. The data subject’s right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her (GDPR Article 22).
Customer data protection has always been a top priority for all of us here at Picknwatch.com. If you want to exercise one of these rights, please send us a message (we will also need a proof of identity) to email@example.com and we will come back to you within a month.